Customer Solution Specialist

Develop Customer SolutionsAnalyze the needs and challenges of each customer to recommend suitable solutions.Coordinate with departments like Operations and IT to customize services based on specific customer requirements.Implement projects that integrate technology, software, or automation tools into service delivery processes.Apply Technology and Data AnalyticsUse analytics tools (BI platforms, dashboards) to monitor, assess, and forecast service performance.Work with IT and Data Science teams to develop automated reporting systems and performance alerts.Propose and implement innovative technology solutions (API, IoT, machine learning) to enhance the customer experience.Monitor and Improve Service QualityTrack and analyze operational KPIs such as delivery time, success rates, and customer complaints.Collaborate with customers and Operations to resolve issues promptly.Proactively identify opportunities for service improvements and recommend process enhancements.Drive Business Initiatives and Revenue GrowthSupport the Commercial team in developing long-term partnerships with key customers.Propose new business models based on customer behavior data and market trends.Work closely with Customer Care to improve customer experience and retention.