Customer Success Assistant Manager

The Customer Success Assistant Manager plays a coordinating role between strategic direction and day-to-day operations. He/she is responsible for team supervision, ensuring smooth communication between internal teams and customers, and actively contributing to customer retention and satisfaction. The Assistant Manager helps translate customer insights into actionable improvement plans, monitors service quality, and ensures the team aligns with company goals.Duties and responsibilities- Support the implementation of strategies to promote company products such as BSA, charter, TPEB by coordinating with sales teams and monitoring progress with existing and potential customers.- Provide guidance to the team in consulting to customer about KWE’s service, selling KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments, propose with idea/solution/countermeasures and make material for these proposals to customers.- Optimize SOPs and coordinate with multiple departments to tailor processes to meet customer needs correctly.- Collect and prepare preliminary analysis of sales data to support performance tracking, and provide insights to management and sales team for further decision-making.- Consolidate and analyze team data, and propose improvements for service efficiency and customer satisfaction.- Analyze customer insights and market impacts on operations and suggest service adjustments.- Ensure team members are up to date on all current industry related news and regulations.- Implement trainings for team members to sell all KWE’s products such as Ocean, Air, CBT, Warehouse, VAS Services, both inbound and outbound.- Foster teamwork and maintain highly motivated team members through effective leadership, communication and guidance.- Handle all customer escalations that could not solve.- Perform other tasks as assigned by the superiors.- Report to direct superiors as requested.- Promoting sales activities together with sales team to expand new business from exisiting cutgomers.