Customer Success Representative (Customer Service)

URGENT HIRING!Work location: Bac Ninh (residing in Bac Ninh is advantage)Work set up: OnsiteWHY JOIN US?Our purpose is to empower the world with essential innovations to thrive. We work on things that matter! Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.This position is responsible for acting as a customer success representative managing order fulfillment process, and providing support to customers through collaboration with the sales team, project team and demand team to meet customer requirements while contributing to business success in Vietnam.JOB RESPONSIBILITIES- Manage Request for Quotations (RFQs) from sales and coordinate with product manager and project manager to provide reference quotation.- Manage Purchase Orders (POs) from customers and provide feedback on the delivery plan accordingly.- Coordinate with the product manager and project manager to deliver quotations to Sales.- Collaborate with the demand team to fulfill customers’ forecast plans.- Prepare shipping documentation and invoices for the delivery of goods.- Maintain accurate and up to date records and files on all major accounts, including sales data, quote records, and customer contacts.- Collect internal information by collaborating with sales to respond to customer documentation requirements for customer audit and vendor qualification.- Perform other duties as assigned or necessary to meet business objectives.