Customer Success Staff (Forwarding Company)

► Education and experience:• Bachelor or higher education degree in a relevant field.• Advanced training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.• Experience in using systems for bookings, documentation, shipping document insurance, and intranet.• Hands-on experience in executing all aspects of operational procedures efficiently.• Knowledge of KWE’s products and services is a plus.► Required skills and abilities:• Good at MS Office (Word, Excel, PowerPoint).• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a plus.• Ability to work well under pressure and manage multiple tasks simultaneously.• Excellent verbal and written communication skills, with an emphasis on active listening.• High attention to detail, accuracy, and the ability to proofread and edit work.• Customer-focused with a strong customer service orientation.• Flexibility and adaptability to change.• Proactive and self-starter with initiative and problem-solving skills.► Working Conditions and Benefits:• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City• Working time: Monday to Friday, from 8:00 AM to 5:35 PM• Annual Leave: 12 days/year (after probation time)• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)• Annual Salary Increase: once per year• Performance Assessment: twice per year (fixed in April and October)• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.