Customer Support (English)

● Education: Bachelor’s degree in English, Hospitality, Tourism, Human Resource Management, Business Administration, or a related field.● Experience: No prior experience required.● Skills:○ Strong written, reading, and speaking skills in English.○ Logical thinking ability to approach and resolve customer inquiries effectively.○ Ability to work efficiently under pressure and manage customer demands.○ Excellent problem-solving skills, with a proactive approach to handling challenges.○ Strong collaboration and communication skills for effective teamwork and customer interactions.○ Good negotiation skills to manage and resolve customer issues tactfully.○ Flexibility to work night shifts as scheduled to support customers outside regular business hours.Company’s Standard Hours:● Monday - Friday: 8:00 am - 5:30 pm● Saturday twice per month: 8 am - 5 pmCustomer Service Department:● Day Shift: 8 am - 5:30 pm● Evening & Night: Coverage is maintained 24/7 with rotating shifts scheduled as follows:○ 1 of 4 shifts from 5:30 pm to 8:00 am the next day.○ Shifts after 5:30 pm can be completed remotely (Work from home).○ Employees who work any shift starting from 12:00 am onward will have the option to Work from home the following day.Quyền lợi● Salary: Based on capability & negotiation during the interview.● Overtime pay for shifts outside regular working hours.● A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience● Annual leave, insurance following Vietnam Law and as company’s regulation (social insurance and health care insurance, etc.)● Competitive salary based on your capabilities and contribution● Performance review once a year (including review salary, recognize employee’s efforts and identify development/ improvement needs)● Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)