Customer Support (fluent English)

The Service Desk Consultant will be responsible for providing support to all of TrueCommerce’ s customers, you will provide 1st line support to all users and therefore it is highly important that excellent interpersonal skills are combined with a methodical approach. You will log all calls and emails via the online service desk system and then investigate any problems using the skills that you will have learnt.Location & Working time: PLEASE READ CAREFULLY+ Job location: Quality Tech Solution Complex, District 12+ Working hours: - Monday – Friday. Working in rotating shifts: 9:00 AM – 6:00 PM and 1:00 PM – 10:00 PM. - Willing to do night shifts 1 week/month (after one year)As a Service Desk Consultant, you will:• Prioritize, diagnose, troubleshoot and managing several open service requests and/or Incidents at one time with effective communication while adhering to all service level agreements by taking ownership of customer issues and seeing problems through to resolution.• Ensure all customer systems are actively monitored and any issues resolved quickly and efficiently with effective communication while adhering to all service level agreements.• Building and maintaining strong and healthy relationships with all customers while ensuring that the line manager is fully informed of successes and risks.