Customer Support (Good English, Night Shift)

• Provide first-level technical support to clients and trading partners via phone, email, and ticketing system• Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions• Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner• Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution• Strictly adhere to defined procedures and processes• Provide walk-through sessions via phone/email• Proactively communicate with clients to provide status updates daily• Other tasks assigned by Leader(s)/Manager(s)