Customer Support (Nightshift - 30M total package)

We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.Trách nhiệm công việc Reviews issues and contacts customers to understand issues.  Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues. Documents technical work and research. Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement Provides feedback to improve products to more senior engineers or technical advisors. Identifies potential defects and escalates to more senior engineers to resolve. Provides feedback on how to improve automated tools. Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems Kỹ năng & Chuyên môn Proficient in English (4 skills) (Advanced level) Willing to work during Tet and holidays (with a salary up to four times the normal rate) At least 3 months to 3 years of experience in IT industry IT educational background Customer service mindset Open to rotating to night shifts every 6 months as part of team scheduling (8:00 – 17:00 & (20:00 – 5:00 OR 23:00 – 8:00) Phúc lợi dành cho bạn Salary offer: from 20 - 26 million gross Salary at 100% during the probationary period  90% contribution of the gross salary to social insurance  20 days leave (12 days of annual leave and 8 days of sick leave)  Training will be offered  Full working equipment will be provided Annual Health Checkup  Activities: Birthday party, Employee engagement activities. OTHERS: Working time: 8:00 AM – 5:00 PM, 5 shifts/week Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City. Quy trình phỏng vấnVòng 1Communication + English testVòng 2Technical test