Mô Tả Công Việc
You will:• Reviews issues and contacts customers to understand issues.• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.• Resolves or escalates multiple and varied customer issues. Documents technical work and research.• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement• Provides feedback to improve products to more senior engineers or technical advisors.• Identifies potential defects and escalates to more senior engineers to resolve.• Provides feedback on how to improve automated tools.• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
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Yêu Cầu Công Việc
OUR IDEAL CANDIDATES:• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)• Can understand English technical document, and have basic English conversation skills• Customer service mindset• Interested in the IT fieldWorking hours: 7:00 – 16:00• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)• Includes holiday and Tet shifts as assigned, allowances provided per labor law• Any shift or schedule changes will be notified by the department headWHY US?• Salary offer: up to 30 million• Salary at 100% during the probationary period• 90% contribution of the gross salary to social insurance• 20 days leave (12 days of annual leave and 8 days of sick leave)• Training will be offered• Full working equipment will be provided Annual Health Checkup• Activities: Birthday party, Employee engagement activities.OTHERS:• Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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