CX Architect

𝐁𝐞𝐚𝐮𝐭𝐢𝐟𝐮𝐥 𝐬𝐜𝐫𝐞𝐞𝐧𝐬 𝐝𝐨𝐧’𝐭 𝐜𝐫𝐞𝐚𝐭𝐞 𝐥𝐨𝐲𝐚𝐥𝐭𝐲. Seamless systems, clear flows, and real-life problem solving do.  At 𝐓𝐢𝐦𝐨, our mission is bold: 𝐡𝐞𝐥𝐩 𝟏𝟎𝟎𝐌 𝐕𝐢𝐞𝐭𝐧𝐚𝐦𝐞𝐬𝐞 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐥𝐲 𝐥𝐢𝐯𝐞 𝐫𝐢𝐜𝐡𝐞𝐫. 💡 Financial products will get us part of the way — but in competitive markets, experience is often the ultimate differentiator.  Think about Grab (or Bykea 😄). Your satisfaction with Grab isn’t just about how polished the app looks — it’s because: ✅ The app works reliably and doesn’t confuse you. ✅ Fast pickup times. ✅ Always get a driver when you need one. ✅ Polite driver and clean car. ✅ You reach your destination safely. A great customer experience is about all of these things working together, not just “beautiful screens.”  We believe the same is true for Timo. The new CX Architect will work directly with me, our build team and various other stakeholders to help lead the way.  If you’re a UI designer, you might try to solve every problem with a new screen. If you’re a product manager, everything might look like an app feature. Both are important — but this role is about something bigger: 𝐝𝐞𝐞𝐩𝐥𝐲 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐩𝐞𝐨𝐩𝐥𝐞’𝐬 𝐧𝐞𝐞𝐝𝐬, the challenges they face, and the best (fastest, cheapest, easiest…) way to meet those needs in a way they’ll truly value — whether that’s an app change, a process improvement, or something entirely different.  The kinds of problems you might tackle from day one: - Where to take our newly launched My Notes section next - Defining the next step for social at Timo - Finding ways to boost customers’ confidence in their financial lives