D2C Sales Executive

Objective of the position (or process result)• The D2C Sales Executive is responsible for managing the daily operations of Bosch Direct-to-Consumer channels including Brand Store and eCommerce platforms.• This role ensures smooth order processing, exchange & return handling, operational documentation, and coordination with internal teams to maintain efficient customer service and operational excellence as D2C business continues to expand.Description of tasks1. Order & Operation Management (40%)• Manage daily orders from Brand Store and eCommerce platforms• Ensure order accuracy, delivery coordination, and fulfillment tracking• Monitor order status and coordinate with logistics for smooth delivery2. Exchange & Return Management (35%)• Handle all exchange and return cases• Coordinate with Customer Service, Logistics, and Warehouse• Ensure proper documentation and approval process for return/exchange cases• Monitor return reasons and report insights for operational improvement3. Operational Documentation & Compliance (15%)• Manage and maintain all operational documentation including:o sales recordso return/exchange documentationo internal approval documents• Ensure proper filing and compliance with internal processes4. Campaign & Marketing Cost Administration (10%)• Support campaign execution from operational perspective• Handle liquidation and documentation for campaign expenses• Coordinate with Marketing and Finance teams for cost verification and reporting5. Cross-functional CoordinationWork closely with:• Logistics team for delivery and stock coordination• Customer Service for customer inquiries and issue resolution• Marketing team for campaign operations• Finance/Controlling for cost liquidation and reporting6. Operational Reporting• Prepare regular operational reports including:o order volumeo exchange/return caseso campaign operational performance• Identify operational gaps and recommend improvements