[Đà Lạt] Front Office Leader - Trưởng nhóm lễ tân

Guest Experience:

• Check-in and check-out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.
• Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.
• Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events

• Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and wellmaintained.
• Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
• Check-in and check-out records: Maintain accurate records of guest check-ins and check-outs, and report any discrepancies to management.
• Guest complaints and concerns: Report any guest complaints or concerns to management immediately

• Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.
• Staff training: Train new and existing staff on front desk procedures and policies.
• Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued. Financial Management
• End-of-shift reports: Review end-of-shift reports to ensure that all transactions are accurate and in compliance with hotel policies.
• Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies. Quality Assurance
• Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.
• Ensure that all Guests are checked in & out according to the Framework given.

• Working in 3 shifts, 8 hours per shift, 6 days per week
• Willing to work on holidays