Mô Tả Công Việc
SUMMARY: This role will be responsible for Developing and implementing data collection systems, databases, and other strategies to optimize statistical efficiency and quality. In addition, the DA should be competent at processing, designing, and presenting data in ways to help managers, businesses, and organizations make better decisions.Responsibilities:Make recommendations on tools, techniques, or processes to enhance service qualityPerforming analysis to assess the quality and meaning of dataUsing statistical tools to identify, analyze, and interpret patterns and trends in complex data sets could be helpful for the diagnosis and predictionPreparing reports for the management stating trends, patterns, and predictions using relevant dataPreparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.Transfer data into information, information into insight and insight into business decisions.Responsible for daily, weekly, monthly, quarterly, and yearly reports of the whole project and other assigned reports that Team Manager requires in advance.Identify, analyze, and interpret trends or patterns in complex data sets.Analyze and suggestion for improve data using efficiency.
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Yêu Cầu Công Việc
Job Requirements:Have at least 2-year experience in DA in BPO, Contact center industry.Good speaking and writing in English.Must have experience in Advanced Excel and SQL, understand using CRM systems, & know using Power BI for analyzing.Know programing to do quick report as business requirement.Experience in manage and process database, Data Analysis in Market Research or Contact Center is a plus.Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.Adept at queries, report writing and presenting findings.Having experience/background in IT, Tech Support, high-tech projects is a big plus.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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