Database / System Administration Expert

Key Accountabilities (1)

• Collaborate with the appropriate departments to deeply understand the DB/System infra, as a basis for the efficient and stable operation of services.
• Define operation frameworks, standards, processes, checklists, and tools for the DB/System infra and communicate them to DB/System operation functions to apply into daily operation.
• Analyze and propose improvements upon technology and standards across the organization.
• Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
• Provide advice, trainings, and supports to people in the DB/System operation function.
• Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.
• Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the DB/System infra, then provide remediation plan to improve quality of services.
• Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
• Monitor and report out the compliance of the operation activities in real-life.
• Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2):

• Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the DB/System infra operations.
• Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.