Delivery Manager (IT Industry)

Job Description

As the Delivery Manager, you will ensure the effective delivery of our dedicated team model services, maintaining high standards of quality and customer satisfaction. This position calls for a dynamic leader capable of fostering an environment that promotes collaboration, openness, and continuous learning

Responsibilities

• Manage the effective delivery of our dedicated team model services, ensuring high levels of quality and customer satisfaction.
• Work with the marketing department, sales department, and Management team on new sales and business development.
• Lead and motivate the Software Development team, supervise and evaluate team leaders, and provide them advice and solutions to solve the occurred issues if any.
• Develop and implement strategic plans that enhance efficiency, productivity, and revenue while reflecting our core values of collaboration, openness, and a learning mindset.
• Prepare detailed reports for senior management, and develop action plans to address performance gaps.
• Foster and nurture client relationships, ensuring high levels of customer satisfaction and loyalty.
• Ensure strict adherence to company policies, procedures, and regulatory requirements.
• Collaborate with People & Culture Department to implement recruitment, training, and development programs, fostering a skilled, high-performing team that embodies our core values.
• Facilitate cross-departmental collaboration to drive the success of company-wide initiatives