Demi Chef (Japanese Cuisine)

• Ensure consistency service within the department

• Perform Services behaviours in daily operation basic towards the guests

• Sharing guest feedback to the supervisor

• Handle guest’s requests, or escalate to higher levels and/or relate departments when need it

• Communicates politely and display courtesy to guests and internal customers

• To strive to anticipate the clients’ needs whenever possible to enhance quality service and in turn complement client satisfaction. information likely to be of the interest to guests

• Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times

• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Airport Operation Manager/ Airport Operation Manager

• Assist guests with all inquiries, both hotel and non-hotel related