Director Of Spa/ Giám Đốc Bộ Phận Spa

People

• Direct/Manage everyday activity, plan and assign work ensuring sufficient cover for all areas.

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up the team to different departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR elated actions where needed

Financial

• Leads in creating and achieving the department’s annual budget and departmental goals/KPOs

• Monitors revenue and manage expenses. Ensures adherence on revenue maximization practices and minimizing of expenditures

• Continuously seek new revenue streams and improvement of profitability.

• Conducts periodic spa operational self-audit to ensure alignment on accounting standards.

Guest Experience

• Ensure spa facility is ready to receive guest every single time.

• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.

• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.

• Analyze guest data and seeks ways to address needs and improve guest loyalty

• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions

Responsible Business

• Conducts periodic spa brand self-audit to ensure alignment on standards and keeping up with trends and competitors.

• Ensure full participation and observance of Fire, Life, Safety standards, risk measurements, compliance to brand standards and best practices in reducing carbon footprints

• Ensure observance of accounting practices

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May also serve as manager on duty (MOD) on request.

• May assist with other duties as assigned by management