Mô Tả Công Việc
- Lead the strategic direction and operational excellence of the spa, wellness, fitness, pool, beach, kids club and recreational facilities. Create a culture of wellness, innovation, and guest-centric service while delivering financial performance and brand-defining experiences.
- Develop and implement the overall strategy for spa, wellness, fitness, and recreational services aligned with brand and property goals
- Lead a multidisciplinary team across spa, fitness, kids club, pool, and beach operations with a strong focus on training, engagement, and service culture
- Oversee the creation and execution of spa menus, wellness programs, seasonal offerings, and guest activities
- Drive revenue growth through treatment sales, retail performance, memberships, and wellness packages
- Ensure the highest standards of service, cleanliness, safety, and hygiene across all facilities
- Collaborate with marketing, F&B, and rooms teams to promote integrated wellness experiences and seasonal events
- Monitor guest feedback and respond with timely and thoughtful service recovery or enhancements Manage departmental budgets, forecasting, payroll control, and operational expenses Source and maintain strategic partnerships with high-end wellness brands, suppliers, and wellness experts Represent the spa & recreation department in executive meetings and contribute to overall resort strategy
- Other duties as assigned by Executive Assistant to General Manager/ General Manager
Yêu Cầu Công Việc
- Strategic thinker with excellent leadership and communication skills In-depth knowledge of luxury spa & wellness operations, financial management, and team leadership
- Visionary with passion for wellness trends, innovation, and lifestyle hospitality
- Fluent in English (written and spoken)
- Strong computer literacy (MS Office, spa booking systems, financial tools)
- Degree in Hospitality Management, Spa/Wellness Management, or Business Administration
- Additional certifications in spa, wellness, or fitness disciplines are highly desirable
- Minimum 5 years in luxury hospitality with at least 3 years in a senior spa/recreation leadership role
Hình thức
Quyền Lợi
- Competitive salary / Mức lương hấp dẫn
- At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
- Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
- 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
- Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
- 13th month salary/ Chế độ thường thường niên (lương tháng 13)
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
- Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
Mức lương
Thỏa thuận
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