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Mô Tả Công Việc
1. Primary Responsibilities
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- Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest needs and resolves related problems.
- Supervises and directs Reception & Bell team personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs and A/Club club guests receive special attention.
- Inspects front of house and back of house regularly for cleanliness and tidiness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Conducts shift briefings to ensure hotel activities and operational requirements are known.
- Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control.
- Takes action with the Property Management Systems (OPERA) in emergency situation.
- Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book.
- Report daily activities in logbook.
- Ensures front line staff complies with FIT marketing techniques and maximize sales.
- Fully conversant with all hotel emergency procedures.
- When on night shift, performs duties per the Night Managers duties.
- Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.
- Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
- Works with Superior and Human Resources on manpower planning and management needs.
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
- Perform any other task assigned based on Premier Village Resort needs or requirements.
Yêu Cầu Công Việc
1. Knowledge and Experience
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office and Opera
- Problem solving and organizational abilities
2. Competencies
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- 2 years experiences in Front office / Guest services/ Guest Relation/ Assistant Manager or related discipline including supervisory experience, or an equivalent combination of education and experience.
Hình thức
Quyền Lợi
1. Salary and Allowances
- Full Salary & monthly Service Charge in probation period.
- Support to relocation allowance by ranks.
- Home Visit allowance.
2. Benefits
- Supported housing staff with full amenities and entertainment area.
- Support shuttle bus to Hotel.
- Support for full meals during the work shift and day off.
- Uniforms are provided according to Hotel standards.
- International working environment, joining training courses according standard of AccorHotels.
3. Insurance policy
- Insurance according to the provisions of Labour law
- Suncare Insurance according to the provisions of policy SunGroup
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