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Mô Tả Công Việc
Job Overview: The Global Service Desk Team Member will be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams policies. Duties & Responsibilities
Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
Onsite and Remote issues troubleshooting
Level 1 Support around:
Windows Administration:
iOS and Android Enterprise
Microsoft 365
Computer hardware (laptops, screens, peripherals, docking stations etc.)
Office equipment like Printers, Scanners, Multi-Function Print devices.
And other systems or applications based on Standard Operating Procedures
Level Work on system and support documentation.
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Yêu Cầu Công Việc
Required Skills and attributes
At least 1 year of experience in working as help desk supporter.
Experience working as a support technician in an L1 or L2 capacity.
Accuracy and attention to detail, with good prioritizing skills
Ability to work unsupervised using own initiative.
Excellent communication skills, with a customer-oriented approach, languages:English – C1 or equivalent level
Nice to have
Microsoft Endpoint Management certification
ITIL certification.
Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
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Hình thức
Full-time
Quyền Lợi
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting . Joining SPS Vietnam today, you can enjoy: + Competitive and performance-oriented remuneration system + On-going training and development plan + Promotion & bonus opportunities + Private medical care for you and your family, + Professional and challenging working environment.
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