E-Commerce Executive

OBJECTIVE:We have a new and exciting opportunity for an E-commerce Executive to join our E-commerce team. To strengthen our business, we are looking for someone who will be responsible as described below.• Reporting line: E-commerce Manager of ZWILLING J.A. Henckels (Vietnam) Ltd.• Location: Ho Chi Minh City, District 7• Start date: Immediately is preferable.• Salary: negotiablePRIMARY JOB RESPONSIBILITIES:This position is responsible for E-commerce functions of ZWILLING Vietnam.1. E-store operation (80%) • Merchandising: Managing and optimizing product listings, ensuring accurate pricing, and product information on platforms like Shopee, Lazada, and TikTok Shop.• Campaign Execution: Planning and executing promotional campaigns in coordination with marketing, design, and logistics.• Collaboration: Working with KOL/KOC teams on commercial planning and managing livestream operations.• Fulfillment: Overseeing order processing and inventory management, ensuring smooth operations with the warehouse and handling order complaints.• Customer Experience: Resolving customer issues and ensuring high satisfaction.2. Performance and Optimization (20%):• Performance Tracking: Monitoring KPIs such as GMV, conversion rates, and traffic to analyze performance.• Strategic Improvement: Providing recommendations to enhance campaign outcomes and overall performance.• Other task assigned from E-commerce Manager