E-Commerce Executive (Operations)

Panasonic Sales Vietnam is seeking a dynamic E-Commerce Executive to in charge of E-commerce Operations with key responsibilities:- Take lead and manage all categories' Ecom operation jobs to accelerate customer experience, including:- End-to-end order processing on the system & follow up/manage delivery for all Large Appliances (Fridge/Washer/Air-Con) orders by co-working with external and internal stakeholders.- Monitor and manage all platforms’ operation KPIs, aiming for good performances; alert and solve issues when any metric on down trend.- Manage stock to ensure ATP (available-to-purchase) in all Ecom platforms for campaign and baseline days.- In-charge of guiding buyers about warranty regulations and solving arising issues.- Check return requests from buyers and approve/claim platforms to minimize loss costs.- Manage COD orders collecting from vendors.- Finance reconciliation for the assigned platform.- Issue VAT invoice upon end-user's request- Be Ecom team’s representative to discuss/propose improvements in operation with other Departments to help contribute to EC business growth- Manage Ecom customer services to enhance CX by increasing good rating reviews & solve CS issues.