Mô Tả Công Việc
Panasonic Sales Vietnam is seeking a dynamic E-Commerce Executive to in charge of E-commerce Operations with key responsibilities:- Take lead and manage all categories' Ecom operation jobs to accelerate customer experience, including:- End-to-end order processing on the system & follow up/manage delivery for all Large Appliances (Fridge/Washer/Air-Con) orders by co-working with external and internal stakeholders.- Monitor and manage all platforms’ operation KPIs, aiming for good performances; alert and solve issues when any metric on down trend.- Manage stock to ensure ATP (available-to-purchase) in all Ecom platforms for campaign and baseline days.- In-charge of guiding buyers about warranty regulations and solving arising issues.- Check return requests from buyers and approve/claim platforms to minimize loss costs.- Manage COD orders collecting from vendors.- Finance reconciliation for the assigned platform.- Issue VAT invoice upon end-user's request- Be Ecom team’s representative to discuss/propose improvements in operation with other Departments to help contribute to EC business growth- Manage Ecom customer services to enhance CX by increasing good rating reviews & solve CS issues.
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Yêu Cầu Công Việc
- Bachelor's degree, preferable in Sales / Marketing.- From 2 years of operations experience-- preferable in e-commerce platforms- KPI-driven attitude and eagerness to adapt with the dynamic sales environment of e-commerce- Good Excel is a must- Able to deal with troubles and work under pressures.- Good understanding E-commerce platforms’ seller systems such as Seller Center.- Flexible to change conditions and possessing high level of integrity- Great analytical and quantitative skills- Willing to learn and show adaptability
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Hình thức
Full-time
Mức lương
Thỏa thuận
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