E-Commerce Executive (Sales and Operations)

Panasonic Sales Vietnam is seeking a dynamic E-Commerce Executive to in charge of E-commerce Sales and Sales Operations with key responsibilities:1. Sales: Platform key account management: - Support Head of Ecommerce to take care of channel Lazada to achieve monthly/quarterly/yearly business target and relevant KPIs. - Be the brand's representative in negotiations with E-Commerce channels for promotional deals and visibility enhancements - Work with E-commerce Enabler teams to manage LZD store, develop online merchandising, promotion plan and manage digital budget by campaigns/baseline - Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. - Produce campaign mechanics to optimize customer experience and maximize sales potential based on various factors i.e analyzing and identifying best-selling SKUs (price points, models, colors or styles). - Take leads for all activities and work with multiple stakeholders to deliver a successful campaign. - Analyze past campaign performance and report on the current campaign progress. - Monitor black stocks / low-performing skus and take action to push sell as necessary actions. - Manage the assigned platform’s expenses and Return on investment rate to make sure investments are fully effective. - Work with operation PIC to manage the assigned platform’s operation by controlling operation KPIs, delivery process, ... - Create good customer experience and improve products’ rating reviews. Project management: - Work on new initiatives to expand the online business - Managing new projects assigned by line manager 2. Operations: - Handle finance reconciliation for the assigned platform - Issue VAT invoices upon request from end-users for all platform - Handle return/refund products with platform and internal stakeholders. - Work with internal CS team to solve warranty cases upon customers’ requests.