E-Commerce Operation

- Work closely with the Sales team to manage end-user orders, including order confirmation, requirement clarification, address changes, and delivery scheduling, ensuring smooth and timely fulfillment.- Demonstrate a strong sales-oriented and customer-centric mindset with a proactive, service-driven attitude.- Handle customer refund and return cases in accordance with OBS/e-commerce platform policies and dropship partner procedures, ensuring effective communication and resolution.- Coordinate with SCM and Service teams to resolve delivery, installation, and post-sales issues efficiently.- Manage and enhance customer experience across all touchpoints, identifying opportunities for process improvement and business growth.- Collaborate cross-functionally with internal teams to achieve the highest possible fulfillment success rate.- Support the Sales team with additional order processing, special requests, and the execution of monthly promotional campaigns for end users.- Other tasks assigned by manager.