Ecommerce Operator - Livestream

1. Fulfillment From Store:Develop and implement the fulfillment-from-store strategy, integrating physical stores into the eCommerce fulfillment network.Collaborate with store teams and logistics partners to set up processes, systems, and training for efficient and accurate order fulfillment from store locations.Monitor fulfillment performance metrics, identifying opportunities for improvement and implementing solutions to enhance speed, accuracy, and customer satisfaction.Work closely with inventory management teams to ensure real-time visibility of stock availability across stores and eCommerce platforms.Coordinate with the online commercial team and store teams to optimize product availability for omnichannel fulfillment.Provide recommendation, assist troubleshooting with Store staff2. Livestream Operations at Stores:Support Commercial Team and Store staff for livestream operation at store, assortment selection and provide the sample, backend set upLead the development of livestream capabilities at store locations, working with store staff to train and equip them for livestreaming activities.Work with external agencies and KOLs when necessary to coordinate joint livestreaming events at store locations.Collaborate with Commercial and Store team to create a schedule for store livestreams, aligning with promotional campaigns and product launches.3. Training and Development:Develop training materials and conduct workshops for store staff to enhance Omnichannel Operations skills and support businessEnsure store staff knowledge continuous quality improvement and Consistency4. e-Commerce Operation SupportCollaborate and Support T1 Loyalty program roll out and maintain daily operationPrepare return and refund report and work with related team to increase customer satisfaction