Mô Tả Công Việc
SCOPE OF POSITION
The Customer Service Executive supports the Sales Operation Manager in delivering a seamless ownership journey for clients. This includes assisting with documentation, payment tracking, and contract coordination; supporting handover procedures; and providing ongoing after-sales service and client support. The role requires meticulous attention to detail, excellent communication skills, and a service-first mindset to ensure clients enjoy a world-class experience.
RESPONSIBILITIES AND ACCOUNTABILITIES
• Provide day-to-day customer support via multiple channels (email, phone, in-person) and respond promptly to client inquiries.
• Assist clients with sales documentation, payment schedules, contract signing, and administrative follow-ups.
• Coordinate with internal departments to prepare and deliver all necessary handover documentation.
• Support the execution of handover events, including scheduling, property walkthroughs, and client briefings.
• Handle after-sales requests, including maintenance coordination, warranty claims, and property management assistance.
• Maintain accurate client data and service records, ensuring confidentiality and accuracy.
• Assist in organizing client events, loyalty programs, and engagement activities.
• Collect feedback and report client satisfaction metrics to support continuous improvement.
Yêu Cầu Công Việc
1. Education: Bachelor’s degree in Business, Marketing, Real Estate, or related field.
2. Experience: 1–3 years of experience in customer service or client-facing roles, preferably in real estate or luxury hospitality.
3. Skills:
a. Strong organizational skills and attention to detail with the ability to handle documentation and administrative tasks.
b. Excellent communication and interpersonal skills.
c. Customer-centric mindset with the ability to manage HNW client expectations.
d. Proficiency in MS Office and CRM tools.
e. Fluent in English (written and spoken), can communicate in Chinese, Cantonese or Korean is an advantage.
Hình thức
Quyền Lợi
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, …)
• Big-scale project in central Vietnam.
• Career Development Opportunity.
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.