Executive Lounge Attendant

Assist to ensure check in/out procedure for guest and solve guest's problems

Take and serve guest orders promptly and according to service manual in Executive lounge.

Answer phone calls according to standard by using proper telephone etiquette and within three rings.

Assist to ensure executive lounge/floor area is under smooth operation, including buffet set up, meeting room and special guest requests.

Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.

Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

Attend all briefings, meetings and trainings as assigned by management

Perform proper handover and communication to the next shift