Executive Lounge Supervisor

Business Performance

• Assist Food and Beverage Manager in planning for restaurant budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in Department’s management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Implement and maintain control measures to ensure that food & beverage costs of the Outlet, productivity, labour costs and operating supply costs for the outlet is in line with budget

Executive Lounge Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service

• Handle guests’ complaints and comments tactfully and efficiently

• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies

• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

• Ensure that health, safety and security procedures are in place in the outlet

• Attend all briefings, meetings and trainings as assigned by management

• Perform proper handover and communication to the next shift

• Assist other food & beverage outlets with their operations during peak times or when required

Team Management

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business