Executive - Sales And Technical Service, Functional Coatings - Haptic, Coatings

OBJECTIVES OF THE POSITION• Develop business, handle technical service and support customers in commercial and technical aspects, focusing on coatings for the footwear and toy industry.• Build and execute activities for sustainable business growth.MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIESSales development• Establish and maintain close relationships with customers to enhance business partnerships and position our company as the preferred supplier.• Create and implement sales plans, actions, and services, aiming to achieve sales budgets and target margins.• Proactively align customer forecasts, track order implementations, and analyze discrepancies with customers to identify reasons.• Coordinate and ensure product delivery, right quality, right quantity and right time and complete sale process (from order to cash).• Discuss and negotiate with customers about offering, pricing and business modelsTechnical service• Provide technical support for footwear and toy industries’ business in Vietnam.• Provide comprehensive technical guidance to customers, address claims and resolve issues to ensure smooth production processes.• Organize and execute line trials for customers to ensure compatibility with their production lines.• Support the trial of new technologies and facilitate the launch of innovative products.• Collect and analyze customers’ feedback on product performance and provide problem-shooting technical service to customers.• Provide inputs and recommendations for developing / evaluating product applications, defining marketability, modifications and termination of ineffective products.New customer development• Conduct thorough market intelligence to understand customer needs, analyze competitors’ products and pricing, and identify target customers.• Explore, identify, and develop new customer accounts, delivering impactful sales presentations and workshops to promote our solutions and increase brand awareness.• Provide attractive offerings that align with both customer needs and company objectives, fostering long-term business relationships.Credit management• Monitor the growth of the customers’ business, review and coordinate with credit control to make appropriate credit recommendations.• Follow up payment collections and ensure on-time payment from the customers.Additional assignments• Handle other assignments (if any) in a timely manner