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Mô Tả Công Việc
- Oversee the daily operations of the Experience Department to ensure exceptional guest experiences and seamless service delivery.
- Lead, coach, and develop the Experience team, including staffing, training, scheduling, and performance management.
- Curate and deliver personalized experiences for VIP and special guests, ensuring high levels of satisfaction and attention to detail.
- Coordinate guest activities, excursions, and resort experiences, ensuring safety standards and service excellence are consistently met.
- Manage guest feedback and service recovery processes to achieve optimal guest satisfaction.
- Ensure compliance with Six Senses standards, LQA requirements, and sustainability initiatives.
- Collaborate closely with Front Office and other departments to ensure smooth operations and effective communication.
- Oversee departmental budgeting, inventory control, assets, and operational equipment maintenance, including bicycles, motorbikes, and boats.
- Monitor operational performance, prepare reports, and recommend improvements to enhance guest experience and efficiency.
- Support recruitment, onboarding, and talent development initiatives within the department.
- Respond to emergency situations in accordance with resort policies and procedures.
Yêu Cầu Công Việc
- A Bachelor's degree or diploma in Recreation, Hospitality, or a related field is required.
- At least five years of experience in water sports, hospitality, or recreational facilities.
- Excellent command over written and spoken English.
- Knowledge of water sports, safety procedures, and emergency rescue.
- First aid knowledge and skills.
- Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
- Familiar at creating reports, summaries and other documentation.
- Must participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas.
- Proficiency in Microsoft Office applications.
Hình thức
Quyền Lợi
- Competitive salary and benefits
- 100% salary during the probation period (2 months)
- Attractive year-end and Tet bonuses
- Social insurance contribution based on 100% of salary
- 24/7 personal accident insurance from the first working day
- Annual Home Leave airfare support
- Relocation allowance
- Accommodation provided
- Uniforms and laundry service provided
- Duty meals and staff transportation provided
- Global training opportunities and career development with Six Senses & IHG Hotels & Resorts
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