Expert, IT Business Analyst (Techcom Life)

Job PurposeThe job holder is responsible for conducting research and analysis in order to create a detailed business analysis, outline problems, opportunities and solutions for a business. The job holder will identify all required data sources, internal and external to support targeted research, analysis and documentation. The job holder is expected to support data-driven business decisions and solutions.A. Reporting and Documentation- Understand business processes to translate business needs and requirements into documents, process diagrams and wireframes to support product development.- Analyze, create, validate end-to-end business processes and detail out functional specifications for the required applications.- Suggest modification and improvement to business processes and frameworks for better efficiency.- Participate in user testing and create documentation and user manuals for business.B. Research and Analysis- Gather market trends and internal data to conduct business analysis and provide recommendations and enhancements to the business.- Develop informative and actionable reports that highlight business trends, forecasts and opportunities for improvement.- Keep updated on technology changes, trends movement and analyze internal data sets to provide overall insights for stakeholders.- Identify and interpret trends and patterns from data sets and construct forecasts and recommendations based on market intelligence and business data.C. Managing Stakeholders- Work with stakeholders to identify opportunities and process improvements by leveraging organization data to drive business solutions.Identify and communicate to stakeholders the insights from opportunities and obstacles perspectives based on market data gathered.D. At Division: the key accountability will including:- Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit.- Prepare and issue user manuals for technology products.- Participate in direct training on products and technology features for IT support department and professional staff if necessary.