Expert, IT Services

Main duties 1:

• Responsibilities for administrative and manage job
• Monitoring and making sure KRAs of IT service (Level of Service, User satisfaction, Time for response request, miss call ratio acceptable).
• Coordinate with other local provider (IT service lines) for figuring out requirement of technology request or supporting for fit able business requirement for operate and develop of bank.
• Investigate ratio of user satisfaction and dis-appointed after service support.
• Analyze, review and proposal suggest for advice and co-ordinate to improve support service.
• Promote, build Capex/Apex budget according to working plan and manage cost for department operate.
• Monitoring and control investment for department and IT projects, compliance with investment procedure and asset control.
• Involve direct or in-direct with making procedure/ manual, guideline for IT services.
• Build strategy for announcement and establish communication channels to other related parties for impact/incident/ other matter of services.
• Deploy and integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.
• Reported periodically for IT Infrastructure Head

Main duties 2:

• Responsibilities for risk and compliance managements
• Control and ensure all departments operate comply with policy, regulation and procedure guidelines already published.
• Proactive recognize risk of department while operating and co-ordinate with other departments for building methodology measurement, evaluate, mitigate risk.

Main duties 3:

• Manage IT services
• Building finance plan (OPEX, CAPEX) for annual year.
• Make sure operating cost for department in scope of Bank’s budget approved and evaluated effective of service cost
• Support for gap and risk follow PCI DSS
• Deploy maintenance IT system (extend maintenance contract and support in time)