Export Customer Service Executive (Temp)

- Create/ modify bookings for all customers’ request via email/Intra/Mymsc.com/Cross booking (Including DG/Reefer cargoes/Special GOH, OT)- Follow up latest space situation (both feeder/Mother vessel) to avoid exceed FIX – Optional spaces. Special attention to Tender/ GVA VIP having commitment spaces / mother vessel voyage. - Provide information of vessel details, shipping schedule to shipper- SOB / EDI / TLA / VGM (Incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)- Send rollover advice to Customers and Agents for all trade lines- Send loading confirmation for VIP clients- Handle COD/Hold/return/Re-export request (co-ordinate parties concerning Sales, Freight team, docs team)- Handle UAC incase POD agent notice to POL – (all cases have consult guideline from CS Manager how to handle specific case and update both sides Shipper and POD agencies on time). Regular pushing shipper co-ordinate with their Consignee clear cargo to avoid DEM/STORAGE basic daily increasing and affect into utilization MSC’s equipment - To perform SANCTION Booking - follow up latest policies at GVA Website guideline – make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper.- Collaborate with other departments to ensure the smooth delivery of operations