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Mô Tả Công Việc
- Greet customers politely as they enter the restaurant
- Introduce self to customers
- Show customers to their tables
- Present menus to customers
- Maintain an up-to-date working knowledge of the menu items and daily specials
- Explain the menu items in terms of preparation, ingredients and presentation
- Be aware of allergy information on menu items
- Answer inquiries about food and beverage items on the menu
- Offer food and wine suggestions
- Inform customers of special items not listed on the menu
- Take food and beverage orders accurately including any special requests
- Check food orders with guest to ensure correctness
- Input the order into POS System
- Work with bartenders to fill beverage orders
- Work with kitchen staff to process and expedite food orders
- Pre-set table for the orders
- Deliver and serve food at tables
- Use established food handling and serving techniques
- Ensure guest are satisfied with their food orders, beverages and service
- Upsell food and beverage items throughout the meal
- Monitor customer's needs and promptly handle requests
- Handle customer complaints in a polite and professional manner
- Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
- Prepare and provide customers with accurate check for the meal
- Re-set and prepare table for customers including decorations, condiments, napkins, utensils
- Maintain a clean and organized service area
- Dispose of trash according to established procedures
- Perform any side-work as requested
- Comply with safety, health and hygiene policies and procedures
Yêu Cầu Công Việc
- Minimum of 1 year experience in food and beverage environment
- Certificate is preferred
- Good operating knowledge of Micros system
- Experience managing to brand standards
- Positive attitude and excellent communication skills
- Fluent in English
- Relevant training certificate
Hình thức
Quyền Lợi
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Uniform & duty meals
Mức lương
Thỏa thuận
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