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Mô Tả Công Việc
- To spend time in public areas observing associate-guest interaction and talking with guests, working through heads of department to coach associates in guest service skills as necessary.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To assist in the recruitment and selection of all food and beverage associates. To make sure that department heads follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.
- To oversee the punctuality and appearance of all food and beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- To ensure that each profit centre (e.g. restaurant, bar etc.) is operated in line with maximising profit while delivering on the brand promise.
- To ensure that each cost centre (e.g. events services) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
- To make sure that food and beverage departments respond to the results of the consumer audit and to ensure that the relevant changes are implemented.
Yêu Cầu Công Việc
- The ability to produce high quality work in a consistent and reliable manner, in support of hotel’s standards and processes
- The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
- The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
- The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
- The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
- The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
- Well-developed communication and customer relations skills.
- Minimum 2 years work experience as assistant F&B director in a hotel.
Hình thức
Quyền Lợi
- Competitive salary and packages.
- Service Charge.
- Interesting training course provided by hotel and Rosewood group.
- Professional working environment with international branding.
Mức lương
Thỏa thuận
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