F&B Manager - The Myst Đồng Khởi Hotel

• Be in charge all Food and Beverage activities as hotel strategy as well as owner strategy.

• Ensure that departmental briefings and meetings are effective and conducted as necessary.

• Ensure that all employee deliver the brand promise and provide heart touching service at all times.

• Observe employee - guest interaction and talking with guests, working through Department Head to coach employee in guest service skills as necessary.

• Handle all guest complaints and follow through to make sure problems are resolved satisfactorily.

• Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Ensure that each profit outlet (e.g. Outlet, Bar, Event Service) is operated in line with maximising profit for the hotel.

• Coordinate the preparation of the Annual Business Plan for Food and Beverage department.

• Manage costs proactively based on key performance indicators.

• Ensure that all hotel rules, policies and regulations relating to financial record keeping, money handling, including the timely and accurate reporting of financial information (if assigned).

• Liaise and build relationships with guests, using hotel loyalty management system to track their preferences.

• Oversee and implement initiatives and ideas, looking for new and innovative ways to provide heart touching service.

• Handle the inventory management and ongoing maintenance of hotel operating equipment and other assets related to Food & Beverage department.

• Work closely with Marketing department to prepare an Annual Marketing Plan for Food & Beverage.

• Update local and international market trends, vendors and other hotel / restaurant operations constantly to make sure that the hotel’s operations is the most efficiently.

• Ensure that all company service standards have been implemented.

• Consult and work with General Manager to make adjustments where necessary relating to Food Beverage.

• Manage, maintain and develop Top 20 in Food & Beverage.

• Ensure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through team”.

• Ensure that all employees are up to date with the availability of seasonal and new products on the market.

• Manage and develop the food and beverage products served to guest.

• Handle the preparation of the Annual Business Plan (if any).

• Implement, demonstrate and reinforce The MYST’s Core Values and Brand Standard.