F&B Manager / Trưởng BP Ẩm thực

Administration

• To ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

• To oversee the preparation and update of individual Departmental Operations Manuals.

• To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

• To ensure the smooth operation of the Food and Beverage Department.

Customer Service

• To ensure that all employees deliver the brand promise and provide exceptional guest service at all times.

• To ensure that employees also provide excellent service to internal customers in other departments as appropriate.

Financial

• To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• To ensure that each profit centre (e.g. Bistro, Market, Banqueting) is operated in line with maximising profit while delivering on the brand promise.

• To assist in the preparation of the Annual Business Plan for Food and Beverage.

• To assist in the monthly reforecasting.

• To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Event Services.

Marketing

• To assist in the preparation, utilisation and update of an Annual Marketing Plan, broken down as necessary by department.

• To constantly evaluate local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge.

Operational

• To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

• To ensure that all Hyatt Purpose, Hyatt Values, Brand Promise are communicated and implemented

Personnel

• To assist in the recruitment and selection of all Food and Beverage employees. 

• To oversee the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.