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Mô Tả Công Việc
Main Duties:
Xem toàn bộ Mô Tả Công Việc
- Administration
- Ensures that Food and Beverage activities within the outlets are aligned with the overall Corporate Strategy, and that relevant Hotel Action Plans are implemented as appropriate.
- Prepares and regularly updates the Departmental Operations Manual to reflect current standards and procedures.
- Conducts regular departmental briefings and meetings to ensure effective communication and operational alignment.
- Customer Service
- Ensures that all employees consistently uphold the brand promise and deliver exceptional guest service at all times.
- Ensures that employees also provide excellent service to internal customers across departments, as appropriate.
- Handles guest and internal customer complaints and inquiries courteously and efficiently, ensuring timely follow-up and satisfactory resolution.
- Maintains positive interactions with both guests and colleagues, fostering strong and professional working relationships.
- Personally and regularly verifies that guests in the outlet are receiving the highest standard of service.
- Spends time in the outlet, particularly during peak periods, to ensure optimal operation and that team members are performing to expectations.
- Financial
- Maximizes employee productivity by promoting multi-skilling, multi-tasking, and flexible scheduling to meet both the financial objectives of the business and guest expectations.
- Focuses on improving operational efficiency while prudently managing utility and payroll expenses within established guidelines, ensuring optimal staff deployment and energy-efficient use of equipment.
- Ensures that the outlet operates profitably while maintaining the brand promise and delivering high-quality service.
- Achieves both personal monthly and annual performance targets, as well as the outlet’s revenue goals.
- Assists in the development of the Annual Food and Beverage Business Plan.
- Contributes to the monthly re-forecasting process, involving the relevant Heads of Department as appropriate.
- Ensures strict adherence to all hotel, corporate, and local regulations, policies, and procedures related to financial record-keeping, cash handling, and licensing, including the timely and accurate submission of financial reports.
Yêu Cầu Công Việc
- Minimum of 3 years’ experience in the same or similar position
- Pre-opening experience is preferred
- Background in luxury hospitality, including both resort and urban city environments
- Excellent communication skills in both spoken and written Vietnamese and English
Hình thức
Quyền Lợi
- Attractive salary/ Mức lương hấp dẫn
- Pre-opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa
- Relocation allowance/ Hỗ trợ chi phí đi lại khi nhận việc
- Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm
- Rest and relaxation allowance/ trợ cấp nghỉ dưỡng
- Service charge allowance during pre-opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa
- Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên
- 3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ
- 12-15 annual leave/ 12-15 ngày phép năm
- Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động
- Training and developing plan/ Chương trình đào tạo và phát triển
- 12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt trong và ngoài nước
Mức lương
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