F&B Senior Supervisor

OVERVIEW OF POSITION

The F&B Senior Supervisor is responsible for overseeing the daily operations of the food and beverage outlets, including both service and kitchen coordination. The ideal candidate will have hands-on knowledge of kitchen processes, basic culinary skills, and the ability to lead a team to deliver exceptional guest experiences in line with service and hygiene standards.

Duties may include but not limited to:

• Supervise and support daily operations of F&B service and liaise with kitchen staff to ensure smooth service flow.
• Conduct daily briefings with staff to communicate service standards and special requirements.
• Monitor food quality, presentation, and timeliness by coordinating with the kitchen.
• Provide training to team members on service procedures and food knowledge.
• Ensure cleanliness and compliance with health and safety regulations in both FOH and BOH.
• Address customer feedback and complaints in a professional and timely manner.
• Manage opening and closing duties of the restaurant/outlet.
• Assist with inventory, ordering, and stock control of F&B items.
• Collaborate with kitchen team for menu understanding, specials, and promotions.
• Ensure staff adherence to grooming standards and service etiquette.

• Monitor staff during service to ensure excellence in execution.
• Support in scheduling and shift planning.
• Oversee set-up and closing procedures.

• Ensure smooth communication between service and kitchen.
• Review dish presentation and suggest improvements.
• Understand basic cooking techniques and food terminology.

• Engage with guests and provide a personalized dining experience.
• Handle complaints and resolve service-related issues.

• Ensure compliance with hygiene, safety, and sanitation protocols.
• Conduct regular inspections of service and kitchen areas.

• Mentor junior staff and conduct on-the-job training.
• Evaluate staff performance and suggest improvement plans.