Mô Tả Công Việc
1/ Main Responsibilities:• Monitor the assigned customer accounts on the daily basis• Keep track of payment due dates and send reminders to customers to encourage timely payments• Contact customers by phone, email to receive the payments/ payment plans per the due date and avoid overdue invoices• Update account/ invoice status in the Collection system for the records• Update bank statement and follow up with Global Service Centers (GSC) to have the correct clearing payment• Coordinate to solve customer issues and complaints concerning billing and invoice issues for collection• Monitor customer credit and work with Sales/ Operations team to renew, terminate, put on hold, stop, etc. billing• Work with Sales/ Operations team to ensure the valid customer contract is in place• Perform month-end tasks per the assignment from Order-to-Cash (OTC) Team Leader/ Manager• Process refunds to customers and coordinate with Procure-to-Pay (PTP) team to process payment • Submit regular reports on the status of unpaid accounts and any repayment progress.• Involve to enhance end to end processes to fasten the collection & customer's satisfaction• Other tasks assigned by the OTC Manager2/ Process: Follow DHL's Global Standard Operating Procedure (SOP) and Job Aids to work with the related parties in the country and GSC3/ Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC
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Yêu Cầu Công Việc
• 2-3 years of experience in Collection or similar roles• Bachelor's degree in Finance or equivalent• Solid experience in MS Excel (e.g. Pivot Tables, charts, etc.) required• Fluent in English verbal/written communication• Having experience working with Shared Service Center is a plus point • Detail-oriented, and customer-focused• Excellence in communication & soft skills• Have logical thinking and analytical skills• Ability to collaborate well with other departments & GSC to have a smooth process• Ability to take initiative and follow up with details• Ability to take ownership and drive improvement• Proactive in identifying potential issues, and in developing practical solutions
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Hình thức
Full-time
Mức lương
Thỏa thuận
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