FIT Sales & Reservations Manager

About Vivu JourneysFounded in 2019, Vivu Journeys is a proudly independent Destination Management Company (DMC) under the um-brella of Thien Minh Group (TMG)—one of Asia’s leading travel and hospitality groups. With a deep-rooted passion for authentic and immersive travel experiences, Vivu Journeys operates in Vietnam, Laos, Cambodia, Thailand, the UK, Portugal, and Spain, with exciting plans to further expand our global footprint.Unlike traditional DMCs that primarily act as intermediaries between local suppliers and international tour operators, Vivu Journeys goes a step further. We not only connect our partners with trusted suppliers but also design and operate our own signature travel products, offering a consistent, high-quality experience across all destinations. Our direct ac-cess to TMG’s broader hospitality ecosystem enables us to create truly integrated travel solutions.TMG brings together four core pillars:• DMC Services through Vivu Journeys• Hospitality, including 11 hotels and 7 river and sea cruise vessels• Aviation, with a fleet of 3 seaplanes operating in Vietnam and a bold vision for regional airline expansion• Online Travel Technology, led by one of Vietnam’s top online travel platforms, fully developed in-houseBacked by decades of experience and an agile, entrepreneurial spirit, Vivu Journeys is redefining the DMC experi-ence—combining local expertise, in-house assets, and innovation to deliver truly unforgettable journeys.POSITION OVERVIEWWe are looking for a passionate and driven FIT Sales & Reservations Manager to lead our dynamic team at Vivu Jour-neys. This role is more than just management—it is about leadership, transformation, and growth. You will be respon-sible for overseeing our FIT Sales & Reservations operations with the hunger of a top-tier salesperson and the resili-ence of a true leader.This role requires someone who thrives on challenge, is energized by targets, and is always striving for more. You’ll coach and develop your team to be their best, optimize systems and processes, and build powerful relationships with our partners and customers. KEY RESPONSIBILITIES1. Sales Leadership & Growth• Drive FIT sales strategy in alignment with company goals, aiming for aggressive revenue growth and market share.• Foster a hungry sales culture with a strong “test & learn” mindset—encouraging experimentation, learning from failure, and continuous improvement.• Personally engage with high-potential leads and strategic opportunities to maximize conversions and build long-term partnerships.• Track sales KPIs (conversion rate, revenue per inquiry, etc.) and take data-driven actions to exceed targets.• Create a team culture who are active in seeking enquiry, and not just responsive to those that have been sent. 2. Team Development & Coaching• Inspire and lead a team of FIT sales & reservation executives to consistently deliver high performance.• Provide hands-on coaching, frequent feedback, and personal development opportunities.• Conduct regular one-on-ones, role-plays, and workshops to sharpen commercial acumen and customer han-dling skills.• Create a team culture that values curiosity, ambition, ownership and support whilst maintaining a laser focus on results. Whereby every enquiry received is treated as gold. 3. Process Improvement & Innovation• Review current tools and processes and redesign where needed to boost efficiency, quality, and client satis-faction.• Implement continuous improvement initiatives to streamline quoting, communication, and booking workflows.• Introduce and test new approaches, products, or technology where appropriate.4. Client Experience & Relationship Management• Build and maintain close relationships with key clients, ensuring an exceptional and proactive customer jour-ney. Our expectation is for monthly check ins with all key FIT partners. • Our aim is for our booking process to be the best of any DMC, globally. • Continuously challenge the status quo—never be satisfied with current customer satisfaction levels, always seek opportunities to improve.• Ensure inquiries are handled with speed, accuracy, and a deep understanding of client expectations and brand tone.5. Cross-functional Collaboration• Work closely with Product, Business Development, Marketing and Operations teams to ensure seamless ser-vice delivery.• Provide market and customer insights to shape future products and offers.• Contribute to internal training and sales enablement across the wider team.