FLOOR PROFESSIONAL SERVICE ( Nhân Viên Phục Vụ )

Job Summary:As a Floor Service Professional (FSP), you are at the heart of our customer experience on the gaming floor. Your role is to ensure that every guest feels welcomed, well-guided, and fully supported while enjoying our gaming facilities. You are responsible for maintaining smooth operations and delivering excellent customer service.Experience in the e-gaming industry is not required - we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!Key Responsibilities:Assist guests with using game machines and ensure they feel comfortable and supported.Provide information about promotions, game rules, and membership benefits.Serve food and beverages exactly as requested by customers.Handle customer transactions, including cash, credit card payments, and support reward payouts.Monitor the condition of game machines during shifts and report any malfunctions to supervisors.Maintain cleanliness in the assigned working area.Support and assist colleagues to deliver the best possible service and meet customer needs.