Floor Supervisor | Trưởng Nhóm Tầng - Bộ Phận Buồng Phòng

JOB SUMMARY

Responsible for cleanliness and service on assigned guest room floors during shift.

JOB SPECIFIC TASKS

• Responsible for assigned floors and guest rooms during shift

• Work closely with the Reception to ensure correct room status at all times.

• Ensure highest standard of cleaning in assigned areas

• Ensure guest privacy is respected when DND status is displayed

• Supervise turndown service

• Responsible for strict key control

• Inspect regularly guestroom corridors and public areas

• Report maintenance issues promptly to Engineering

• Ensure compliance of Lost & Found procedures

• Keep floor linen rooms neat and tidy

• Monitor productivity of the unit

• Prevent and resolve grievances

• Resolve disputes

• Discipline staff when necessary

• Check Housekeeping associate’s grooming, personal hygiene and appearance

• Assist with the preparation of associate’s duty roster

• Facilitate multiskilling

• Assist with staff training and development

• Provide ongoing advice and support to associate’s under your supervision

• Supervise associate’s performance

• Provide one to one instruction to staff members when required

• Deliver high quality service to guests

• Ensure guest needs and reasonable requests are met

• Seek opportunities to continually improve guest service, by reporting guest comments

• Take appropriate action to resolve guest complaints

• Promote the hotel products and services

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

• Adhere to the hotel’s security and emergency policies and procedures

• Log security incidents and accidents in accordance with hotel requirements

• Adhere to hotel cleaning and maintenance programs

• Ensure a high level of cleaning is maintained in your work area

• Ensure all reporting and servicing deadlines are met on a timely basis

• Carry out other tasks as directed by your supervisors