FO Host / Nhân viên Lễ tân

 Delivers the brand promise and provide exceptional guest service at all times.

 Provides excellent service to internal customers as appropriate.

 Be familiar with the hotel’s products and services and policies.

 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

 A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that departure motivates guests to come back to the hotel at the earliest opportunity.

 Meets and greets all guests and assists with registrations.

 Ensures the strict control of room keys.

 Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

 Embraces all Hyatt Values and Hyatt Purpose.