Food & Beverage Manager (Trưởng Bộ phận Ẩm thực)

• Maintain a consistently high standard of service & product through clear management of the F&B Team, active involvement in the operations and hands-on approach.

• Hands on training, coordinating, organizing, leading and motivating F&B team members.

• Develop close working relationships with other departments, municipality and suppliers.

• Promote outlets and use innovative methods to generate revenue, increase average spends, covers and profitability while meeting productivity ratios and remaining cost effective.

• Handling guest complaints and thorough follow up and remedy all situations.

• Implementation of Accor brand and synergies with Ibis in manning and utilizing resources.

• Behaves and acts in an exemplary fashion, embodying the brand mindset.

• Conveys the hotel's image and atmosphere by providing a warm and friendly welcome, being available and frequently visible in the hotel

• Helps employees improve their skills and provides support for career development

• Manages, motivates and organises personnel in order to improve the quality and creativity of F&B and Recreation services in line with brand standards. Makes suggestions for improvement.

• Takes part in the definition of hotel strategy and implements it in the F&B and Recreation departments

• Improves the departments' results by increasing sales, improving the management of points of sale (restaurants, bars, 24hr service etc), spend and profitability