Mô Tả Công Việc
Job Purpose:As an IOC Analyst, you will play a crucial role in the Integrated Operations Center, overseeingthe real-time IT operations of our organization. You will monitor various systems andprocesses, identify and analyze issues, and coordinate responses to ensure operationalcontinuity and efficiency. Your expertise will be pivotal in minimizing downtime andmaximizing productivity across departments. This is a shift position that requires flexibility towork at different hours, including nights, weekends, and holidays, to support 24/7 IToperations.Responsibilities:• Providing first-line support to both internal staff and end users encountering IT serviceand website-related issues.• Carry out regular maintenance and administrative duties for infrastructure systems,including applying IT changes, managing user accounts, and providing ad-hoc support toend users.• Monitor real-time monitoring dashboards and alerts to identify and analyze IT operationalissues.• Handling incidents and coordinating with relevant departments to resolve issuespromptly.• Track and document all incidents, including cause, response, and resolution, in theincident management system.• Communicate effectively with stakeholders across the organization to provide updates onincidents and operational status.• Perform delegated releases/deployments/hotfixes, working closely with DevOps anddevelopers to triage any issues during the release process.• Participate in post-mortem reviews to identify lessons learned and opportunities forimprovement.• Collaborate with other teams to implement IT operational improvements based on dataanalysis and incident trends.• All other duties/tasks as assigned.
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
Qualifications:• Bachelor’s degree in Computer Science, Engineering, or related field.• At least 1 year experience supporting AWS Cloud• At least 2 years of experience handling Linux Server Operating System• At least 2 years of experience handling Windows Server Operating System with roles such as Active Directory, DNS/DHCP• Intermediate to advanced expertise in Windows client operating systems and Microsoft365.• Basic to intermediate expertise in LAN/WAN, end-user connectivity, and ISP connectivitywith delegated network administration tasks.• Communicate effectively in English, both orally and in written form.• Strong analytical and problem-solving skills, with the ability to process complexinformation quickly.• Excellent communication and interpersonal skills, with the ability to work effectively in ateam environment.• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.• Flexibility to work in shifts, covering 24/7 IT operations, including nights, weekends, andholidays.Nice to have/plus points qualifications:• Certification in ITIL, or Cloud practices (eg. AWS) is a plus.• Basic knowledge of Dockers/Kubernetes is a plus.• Basic knowledge of Release Management processes is a plus.
Xem toàn bộ Yêu Cầu Công Việc
Quyền Lợi
(*) BONUSES & REWARDSCompetitive Salary13th Month Salary & Performance Bonus Employee of the Year Award(*) TRAINING & DEVELOPMENTIn-house & Overseas TrainingFull reimbursement for international Technical Certification Global career opportunity(*) ANNUAL PAID LEAVESVacation Leave: 12 days per yearMedical Leave: 8 days per year1 extra seniority day for every 3 years of service(*) HEALTHCAREAnnual Routine Check-upPremium Healthcare Insurance Comprehensive Insurance(*) WELLNESS AND LEISURE ACTIVITIESAnnual Team BuildingSoccer & Badminton Club and Sports activitiesEntertainment activities: Music band, Karaoke & Play-station timeCelebrations special events: Birthdays, Christmas, New Year/Year-end Party.(*) PERKSFruits Days Twice a MonthUnlimited snacks & beverages