Front Desk Agent (Japanese Speaking)/ Nhân viên Lễ Tân (Tiếng Nhật)

- Ensure that all guests (Japan guest) are made to feel comfortable and welcome in a genuine warm way at all times.

- Ensure that all operating tools and equipment are in a good working condition.

- Ensure the Front Desk area is clean and tidy at all time.

- Compare the housekeeping report with actual room status to check discrepancy.

- Ensure that all telephones are answered promptly and clearly in a courteous and friendly manner during while on duty.

- Up-sell rooms, F&B outlets and other facilities whenever opportunity arises.

- Handle message for guest whenever required and all are delivered promptly.

- Check the validity of all kind on going vouchers when receiving from guests.

- To be fully aware of the rooms location and its layout as well as hotel layout.

- Enter and update all guest transactions immediately and accurately.

- Accurately post all miscellaneous charges into guest account.

- Handle currency exchange transaction according to the procedures where receipt is signed by the guest and receipt is given to guest for guest reference.

- Prepare and balance cashier report and remittance envelope at the end of each shift.

- To be aware of counterfeit currency and travel cheques.

- Ensure that all guest transaction at the front desk are signed by the guest.

- Arrange guest bills into respective file according to Accor policy and procedure.