Front Desk Agent

Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.

Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available

room. Advise quest of messages. Clear departures in computer system. Coordinate with Housekeeping to.

track room status and guest concerns. File guest paperwork or documentation. Operate telephone

switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.

Supply guests with directions and information. Answer, record, and process all guest calls, requests,

questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange

transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests'

checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss

Prevention/Security of any reports of theft.

CORE WORK ACTIVITES

Safety and Security.

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Maintain awareness of undesirable persons on property premises.

Follow company and department safety and security policies and procedures to ensure a clean, safe,

and secure environment.

Report work related accidents, or other injuries

manager/supervisor.

Identify and correct unsafe work procedures or conditions and/or report them to management and safety personnel.

Policies and Procedures

Maintain confidentiality of proprietary materials and information.

Protect the privacy and security of guests and coworkers.

Follow company and department policies and procedures.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Working with Others

Support alL co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and

departments,