Front Desk Officer / Nhân viên Lễ tân

Provide our guests with a smooth check-in/checkout and pass on all information about the hotel services and information about the city and Vietnam.

Duties and Responsibilities:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations when necessary.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Have knowledge of hotel property, hotel staff and hotel services with hours of operation.
• Handle guest check-in and checkout efficiently and in a friendly and professional manner.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
•  Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures Courier Mail Register
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.