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Mô Tả Công Việc
- Organize and coordinate group check-in/pre-registration procedures.
- Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed, obtain alternative accommodations for guests with reservations.
- Block rooms in the computer, identify designated requirements, perform duplicate reservation checks, run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns, follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Assist management in motivating and coaching employees, serve as a departmental role model, follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.
- Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, thank guests with genuine appreciation.
- Speak using clear and professional language, prepare/review written documents accurately and completely, answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships, support team to reach common goals. Ensure adherence to quality standards, identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate information using computers/POS systems.
Yêu Cầu Công Việc
• Appropriate English and Korean communications.
• Customer service oriented.
• Working experience in hotels in similar capacity.
• Candidates will be provided with more job details during interview.
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Hình thức
Quyền Lợi
- Competitive compensation and benefits
- 24 hours accident Insurance
- 05 day working week
- Associate discount with more than 30 hotel brands of Marriott
- Career development within Marriott, the largest hospitality company in the world
Mức lương
Thỏa thuận
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